Shipping policy

Shipping Time
For UK purchases your order is usually shipped by the supplier or us within 1 to 5 working days of receiving your cleared payment unless otherwise stated on the product page information. If you require delivery by or before a certain date please call us on 0208 6695668 and we will do our best to accommodate your needs. 
 
Please note that during busy periods such as Black Friday and Christmas, deliveries may take slightly longer than usual due to an increased volume of orders. 

Whether you buy from us or direct from our supplier the following table is a guide to delivery of your product from receipt of your payment. 

UK

Royal Mail OR DPD OR UPS

1-7 Working days from Payment Processing

 

Where you see Express Delivery Available - 1-2 business days this means the item is likely ready for immediate dispatch. This can change very quickly so if you need something next day please contact our sales team to confirm delivery times. 

HDEW Cameras As Agent
In order to broaden our product range and to be competitive on price, HDEW offers a sourcing service as a disclosed agent for Plemix, Hong Kong. When you buy through this sourcing service you are buying direct from Plemix, Hong Kong with HDEW Cameras acting as agent. Please note that all import taxes are paid by our supplier at the port of entry. 

Not all of our business is done as an agent. If you require a VAT invoice from our limited company, let us know by phone or email and we can supply that to you. This is important if you are a business and intend to reclaim VAT in your tax return. 

Delivery Charges

	UK Delivery Charge
Orders Sub £100	£2.99
Orders Over £100	£4.99
Same Day Delivery (within M25)	Request Quote

 

Delivery Address
When you select Shop Pay, Bank Transfer or Paypal you can selected a different delivery address to your cards billing address. 

However, if you need to pay over the phone we can only send the order to your billing address. 

We understand this can sometimes be difficult with work commitments, but we will do our best to accommodate your needs.

Delayed or Lost Parcels
Once a parcel has been shipped by us via Royal Mail or our couriers it will usually reach you on the next working day - unless a Saturday delivery has been agreed and paid for. However, sometimes there are delays that occur that are out of our control. If a parcel is delayed by Royal Mail or a courier we have to allow 7 working days from the due date of the delivery before we can deem the parcel lost. Once this 7 working days has past, we are able to make a claim and at this point can action a replacement parcel to be sent to you or if you prefer we can provide a refund. Unfortunately, whilst we do chase both Royal Mail and the courier on your behalf about the location and delivery day of your parcel we cannot speed up the process and must wait the full 7 working days before we can refund or resend and order. 

Collections
Alternatively, if you would rather come and collect from our office, you are more than welcome to. We would just require you call us first on 02086695668 to place an order with us beforehand to check stock availability, and once your order is ready to collect, our sales team will contact you.