Refund policy

Returns

Outside of December - we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

During December we are extending our unwanted returns policy to give you better peace of mind during Christmas. Any orders placed in December 2025 can be returned up to the 14th of January 2026 or 14 days after receipt which ever is the later date. Unwanted returns must be unused and unopened to qualify for a full refund.

To be eligible for a return, your item must be in the same condition that you received it, unused, with packaging in tact. You’ll also need the proof of purchase or order number.

To start a return or to ask any questions about returns you can contact us at sales@hdewcameras.com or call us on 02086695668. Please note that returns will need to be authorised before you send the item to us. In this case the product must be unused and returned with a trackable postal service. Please note neither we or the supplier can cover the costs of returning an unwanted item. If you do want to return it please make contact first.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. If your product develops a fault within 30 days we or the supplier will offer a refund or replacement subject to your choice. After this 30 day window the product would have to be sent to a repair centre for an estimate. This is in line with the Consumer Rights Act 2015.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund and for you to see the funds in your account. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@hdewcameras.com.

Shipping Time
For UK purchases your order is usually shipped by the supplier or us within 3 to 5 working days of receiving your cleared payment unless otherwise stated on the product page information. If you require delivery by or before a certain date please call us on 0208 6695668 and we will do our best to accommodate your needs. 
 
Please note that during busy periods such as Black Friday and Christmas, deliveries may take slightly longer than usual due to an increased volume of orders. 

Whether you buy from us or direct from our supplier the following table is a guide to delivery of your product from receipt of your payment. 

UK

Royal Mail OR DPD OR UPS

1-7 Working days from Payment Processing

1-10 Working days for Monitors

 

Where you see Express Delivery Available - 1-2 business days this means the item is likely ready for immediate dispatch. This can change very quickly so if you need something next day please contact our sales team to confirm delivery times. 

Delivery Charges

	UK Delivery Charge
Orders Sub £100	£2.99
Orders Over £100	£4.99
Same Day Delivery (within M25)	Request Quote