Returns Policy

Outside of December - we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

During December we are extending our unwanted returns policy to give you better peace of mind during Christmas. Any orders placed in December 2025 can be returned up to the 14th of January 2026 or 14 days after receipt which ever is the later date. Unwanted returns must be unused and unopened to qualify for a full refund.

To be eligible for a return, your item must be in the same condition that you received it, unused, with packaging in tact. You’ll also need the proof of purchase or order number.

To start a return or to ask any questions about returns you can contact us at sales@hdewcameras.com or call us on 02086695668. Please note that returns will need to be authorised before you send the item to us. In this case the product must be unused and returned with a trackable postal service. Please note neither we or the supplier can cover the costs of returning an unwanted item. If you do want to return it please make contact first.

Shipping

For UK purchases your order is usually shipped by the supplier or us within 3 to 5 working days of receiving your cleared payment unless otherwise stated on the product page information. If you require delivery by or before a certain date please call us on 0208 6695668 and we will do our best to accommodate your needs. Currently Computer Monitors can take 3-10 working days for delivery. If you need a monitor sooner than that please contact us and we double check delivery times for that particular product. 
 
Please note that during busy periods such as Black Friday and Christmas, deliveries may take slightly longer than usual due to an increased volume of orders.